Always use your address listed in your account by typing the exact ID specified therein and the name of our representative in Germany, for convenience, use COPY / PASTE.
We recommend for your convenience to enter all the information necessary for the translation in the "Create Assisted Order".
Review the content of the gallery with photos of "Mislabeled orders". Shipments often arrive without ID number recorded by the sender (private seller / on-line store), and we can not identify the recipient. Parcel will be unpacked and the contents will be published in the section above for recognize by recipient of the parcel.
It is necessary to send e-mail, with a link to the purchased item (for shipments EBay) or confirmation e-mail for custom made and shipped to our address (for orders on-line shop) and scanned PayPal / bank statement. Consignment that you recognize will be introduced to your ID number and you can receive your package at our office or send to you by courier
YES, can be obtained from another person after presenting your ID number, your name and shipment.
Assisted shopping service is only available to customers using the transportation service, and is an integral part of it.
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